Contact Center Solutions - Microsoft Lync Server 2010 & ININ

Network Operations Center

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  Reliant CCS operates a Network Operations Center that enables high-value remote management, offering services such as:

• Move, Add, Change (MAC) support for clients who want the flexibility of our solutions without the expense of maintaining internal staff to manage them.
• Application state monitoring—so that we know when a component of our clients’ system has encountered a problem before it escalates to a crisis, such as when a Reliant-integrated mainframe system is not responding to requests
• Network monitoring—We provide RFC-3611 standard monitoring for voice quality issues on Voice over IP networks
• Client Configuration Mirroring— we maintain a running copy our of clients’ “Reliant” environment, including custom configuration and programming, system-level revisions and patches, and other information to provide a safe testing and development environment, provide quick resolution on support questions, and a failsafe “point in time” offsite backup.
• Reconstruction and Remediation—we provide remote backups and test-restore services for Reliant solutions.

NOC Operators

Our NOC is manned by professionals that stand ready to assist you. We have the necessary tools and knowledge base to keep your contact center running.